Cancellations and refunds
What happens to your money if plans change.
| When you cancel | Trips | Events |
|---|---|---|
| 14 days or more before | Full refund | Full refund |
| 7 to 13 days before | 50% refund | Full refund |
| 2 to 6 days before | 25% refund | 50% refund |
| Less than 48 hours | No refund, but you can transfer your seat | No refund, but you can transfer your ticket |
How to cancel
Send your booking reference to hello@funtrip.com or on WhatsApp at +254 700 000 000. The time we receive your message is the cancellation time.
When we cancel
If we cancel for any reason you get a 100% refund, or a free move to another date if you prefer.
If a trip sells out while you pay
Very rarely two people pay for the last seat at the same moment. The second payment is refunded in full automatically, and we will call you to offer another date.
How refunds are paid
Refunds go back to the M-Pesa number or card you paid with, through Paystack. Card refunds usually take 5 to 10 working days to show on your statement; M-Pesa refunds are usually quicker. Payment processing fees are not deducted from full refunds.