Questions and answers

Open any trip or event, press Book now, enter your name, email and number of seats, then choose M-Pesa or card. After you pay you get a booking reference on screen.

Up to 10 seats per booking. For bigger groups, contact us and we will hold seats for you.

No. Your booking reference and the email you booked with are all you need. Use Find my booking to see your booking any time.

It is the live number of paid seats still available. Seats are only taken when a payment is confirmed, so the count is always accurate.

M-Pesa and debit or credit cards (Visa and Mastercard). All payments are processed by Paystack in Kenyan shillings.

Choose M-Pesa and enter your Safaricom number. You go to Paystack’s secure checkout, a prompt appears on your phone, and you approve it with your M-Pesa PIN. You come straight back to your confirmation.

Yes. You enter card details on Paystack’s PCI-DSS certified page, not on our site. We never see or store your card number or CVC.

M-Pesa can take a few seconds to confirm. Press “I’ve paid, check again”. Paystack also notifies us directly, so your booking updates even if you close the page.

Paystack emails a payment receipt to the address you entered, and your booking reference works as your ticket.

We email pickup points and times before departure and send a reminder on WhatsApp. Most Nairobi trips leave from the city centre.

Your booking reference, ID, comfortable shoes and anything listed on the trip page. For hikes, bring at least two litres of water.

Most trips go ahead in light rain. If we cancel for safety, you choose a full refund or another date.

Yes. See our cancellations and refunds page for how much comes back depending on how early you cancel.

Yes, free of charge. Message us with your reference and their name at least 24 hours before departure.

Card refunds usually reach you within 5 to 10 working days. M-Pesa refunds are usually faster.